SellerTrace is sold as a monthly subscription. You can cancel future billing through the billing portal or by contacting support.
Refunds
Payments are generally non-refundable once dashboard access has been issued. We may review refund requests case by case, especially for duplicate payments, technical access issues or billing errors.
Technical issues
If SellerTrace does not work correctly for you, contact support first so we can investigate. We may ask for screenshots, account details, seller URLs or logs.
Manage billing
Update payment methods, view invoices or cancel future renewals through the Stripe billing portal.
How to request help
Email support@sellertrace.app with the email used at checkout and a short explanation of the issue.