Discord support
Open a support ticket
Use Discord or email for support. Discord replies may be faster.
Email support
support@sellertrace.app
Use email or Discord for support. Include screenshots if helpful.
Billing portal
Manage subscription
Update payment details, view invoices or cancel renewal.
When contacting support
- You can contact support by email or by opening a Discord ticket.
- Discord support may be faster during active support hours.
- Include the email address used at checkout.
- Include your licence key if you have one.
- For scanning issues, include the seller ID and what happened.
- Attach screenshots if they make the issue easier to understand.